Refund policy

Returns & Refunds

We want you to be happy with your order.

Because many of our products are made to order, we do not offer returns or refunds for change of mind. If you’ve customised your item, please ensure all details are correct before placing your order, including spelling, layout, and design selections. The preview shown at checkout is exactly what will be produced.

For hygiene reasons, items that have come into contact with animals are not eligible for return unless they are faulty.

If your order is incorrect, damaged, or not as described, please contact us within 7 days of delivery using the contact form on our homepage. We will respond by email and may request photos to assess the issue. Where appropriate, we will provide a replacement or refund. 

Please note that colours and print results may vary slightly due to screen and production differences.